389 Luxury Homes - 40 stories
Developer: Burrard Group
NEXUS redefines urban living. Located in the heart of downtown Seattle, the Burrard Group created an iconic living experience focused on forward-thinking design, wellness, and inspired living.
Arrive was engaged for our full suite of condominium services as well as escalated closing support and repair resolution management. We were able to quickly grow a team to help Burrard meet its goals and care for their homeowners during a rapid closing period.
Arrive's holistic approach helped to minimize homeowner dissatisfaction, control post-close cost escalation, and assist in minimizing litigation risk.
Custom Homeowner Care & Warranty Management Program
Customized Warranty Documentation
Construction Punch Management
Buyer Home Orientations (including Buyer Punch Walk Management)
Escalated Closing Support (over 300 orientations & building tours in 30 days)
Immediate Cosmetic Repair Resolution in Homes
Homeowner Service Request/Work Order Coordination & Resolution
Vendor Repair Coordination & Oversight
Vacant Unit Inspections
HOA Board Meeting Support
"Arrive successfully pulled off every effort we asked of them.
We initially brought Arrive on-board to manage homeowner warranty for 389 units in a high-rise, high-end condo tower in downtown Seattle. But due to numerous shortcomings on the contractor’s part, we had to pivot our unit closing process, and in doing so, needed Arrive to help with homeowner manuals and warranty documentation, construction punch, home orientation walks, building tours, unit touch-up, unit cleanings, and post-closing construction repair management. The initial effort included orienting over 200 units in less than one month, so they grew from a team of five to over twenty-five in a matter of weeks. Amy, Jeff, and the Arrive team were committed, adaptable, reliable, and, most importantly, focused on protecting the interests of us, their client. I highly recommend their services and look forward to working with them again in the future."
Chad Winters, Development Manager, Burrard Group